Support
We're here
to help.
Questions about your Brain Flex IQ assessment, estimated score, purchase, Vault subscription, or account? Start here.
Contact
Email support@brainflexiq.com. We typically respond within 1–2 business days.
Common topics
- IQ assessment & scores — how the 50-question test works, estimated IQ score meaning, and category profile
- Purchases & billing — one-time $4.99 assessment (web Stripe or iOS In-App Purchase), refunds, restore purchases
- Brain Flex Vault — $4.99/month logic games subscription (sold separately; does not include IQ tests)
- Account & Sign in with Apple — login, password reset, Hide My Email addresses
- Privacy & deletion — data requests and deleting your account in Settings
Fast answers
Many questions are already covered in our FAQ, How it works, and Methodology pages.
Important: Brain Flex provides an estimated IQ-style score for recreational and informational use. It is not a clinically validated or professionally administered IQ examination. See the disclaimer.
When you email us
Include:
- The email on your Brain Flex account (or Apple Hide My Email address)
- Whether you used the website or the iOS app
- A short description of the issue (purchase, score, Vault, login, etc.)
- Approximate date/time and any error message text